IMHO things all went PEAR SHAPED with the introduction of the GOVTs
It went into greeat detail of the rights and privileges of the PATIENT.
NO WHERE DID IT MENTION their RESPONSIBILITIES nor did it MENTION
THE RIGHTS OF THE HEALTH CARE PROFESSIONALS
So we had an immediate increase in complaints from pts about the staff and the services provided.
Indeed pts came to the logical conclusion that the LOUDER YOU SHOUT SCREAM RANT AND RAVE then the BETTER YOU WERE TREATED.
The reason SPINELESS MANAGEMENT did not want to deal with the complaint in a rational and intelligent manner.
So KICK STAFF threaten staff BULLY STAFF even SACK STAFF in order to appease agrieved patient.
Result staff are stressed and ****** off disillusioned demoralised off sick with STRESS RELATED ILLNESSES etc etc.
So you have less staff to deal with the wonderous patients.
So many people have left the health care professions and gone onto pastures new.
It is impossible to deal with Podiatry patients with a system which does not support clinical decisions taken by staff which
Unless you discharge patients from the service you CANNOT take on new referrals.
So you have waiting lists.
So you take on new referrals and increase interval between appts leading to further complaints.
Hence the mess many health PCT's are in.