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Do you have/use a practice manual? I have bits & pieces of info. on computer about the basic functions within my practice but realise the need to have it much more organised & combined into a proper manual. Does anyone have any suggestions or places to look to get advice on what to include or how to format something like this properly.

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Hi

This is something I need to do this year along with a clinic risk assessment if you wish to join up on a project I am willing.

jude

Mark and Jude,

In Australia most public podiatry practices have policy and procedure manuals that include all things necessary to run a service (refferal process, appointment booking, discharge policy, info on infection control, etc.)

Below is the TOC from one where I use to work

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Stephen Tucker
Calvary Health Care

My location

Yes, I have one, which lives in the clinic at arm's reach at all times. It also lives alongside the A.Pod .A manual, to which one is referred for general stuff. My protocol has all the info that is relevant to my clinic (eg fee schedules, clinic hours, etc) . The only problem is getting staff to read it, so you don't get those constant questions!

Hi,

I'm new to this forum. Can anyone tell me how to find an old mim to use?

Joyce

Hi. Do you means MIMS? If so, call a local GP clinic & see if they have any old ones.

You really need to look at all functions of the practice on a daily basis and write it all down.
Then you can go through it and remove duplicates.
It should encompass everything even putting the kettle on.
It is a vital piece of practice furniture. When you come to sell it will be invaluable also f your receptionist wins the lottery and decamps immediately you will have guidelines for your new one.
Brian

Hi Markleigh
I have a word doc template if you want to PM me.

Here is the headings for the manual. Its 170 odd pages
Table of Contents
SECTION A THE PRACTICES & STAFF 6
1. The Practices 7
2. Practice Mission 8
3. Practice History 9
4. Organisational Structure 10
5. Position Descriptions 11
6. Business Plan 12
7. Technology 13
8. Confidentiality 14
9. Security 15
10. The Paperless Practice 18
11. Personal Use Of Practice Resources 19
12. Staff Meetings 20
13. Deliveries Between Practices 21
14. Memberships 22
SECTION B EMPLOYMENT TERMS & CONDITIONS 23
15. Recruitment 24
16. Contracts 25
17. Position Descriptions 26
18. Induction Of New Staff 27
19. Probationary Employment Periods 28
20. Hours Of Work 29
21. Emergency Contacts 30
22. Pay 31
23. Superannuation 32
24. Leave 33
25. Training & Professional Education 35
26. Performance Appraisals & Salary Reviews 36
27. Staff Meetings 37
28. Confidentiality 38
29. Security 39
30. Disciplinary Action & File Notes 40
31. Grievance Procedures 42
32. Resignation 43
33. Termination Of Employment 44
34. Authority To Make Decisions 45
35. Presentation & Uniform 46
36. Punctuality 48
37. Expenses 49
38. Discounts 50
39. Gifts From Suppliers/Patients 51
40. Occupational Health & Safety 52
41. Equal Opportunity 53
42. Harassment 54
43. Alcohol, Drugs & Smoking 55
44. Criminal Activity 56
45. Staff Functions 57
46. Privacy 58
SECTION C MERCHANDISING & SALES 59
47. Marketing Plan 60
48. Practice Presentation Standards 61
49. Suppliers 62
50. Stock Levels 64
51. Stocktake 65
52. Stock Ordering 66
53. Stock Processing / Entering 67
54. Stock Pricing 68
55. Stock Returns & Credits 69
56. Warranties - Suppliers 70
57. Warranties - Patients 71
58. Discontinued Stock 72
59. Stock Maintenance 73
60. Consumer Information 74
61. Displays 75
62. Selling 76
SECTION D RECEPTION AND OPERATIONS 77
63. Opening The Practice 78
64. Closing The Practice 79
65. Business Plan 80
66. Customer Service Standards 81
67. Clean Desk 82
68. Personal Use Of Practice Resources 83
69. Security 84
70. Database Management 85
71. Paper/ Old Records 86
72. Delivery Systems 87
73. Waiting Area 88
74. Processing Jobs From Labs 89
75. Housekeeping 90
76. Greeting Patients 92
77. Answering Patient Queries 93
78. Telephone 94
79. "Welcome To / Back To The Practice" Forms 97
81. Patient Complaints 99
82. Follow-Up 100
83. Appointments 102
84. Consultation Fees 103
85. Appointment Types 104
86. Pre-Appointing & Recalls 106
87. Referrals 108
88. Medicare 109
89. Private Health Funds 111
90. Dept. Of Veterans' Affairs (Dva) 113
91. Referral Enhancement Program 114
92. Statistics 115
93. Letters 117
94. Pricing 118
95. Office Stationery 119
96. Office Equipment 121
97. Practice Maintenance 122
98. Payment 123
99. Refunds, Exchanges & Warranties 124
100. Bad Debts & Uncollected Work 126
101. Petty Cash 127
102. Duplicate Invoices 128
103. Banking 129
SECTION E CLINICAL FUNCTIONS 132
104. Laboratory Functions 133
105. Laboratory Relationship 134
106. Ordering 135
107. Ready Jobs 136
108. Late Or Re-Promised Jobbing 137
109. Quality Control & Australian Standards 138
110. Recommendations 139
111. Suppliers 140
112. Professional Knowledge 141
113. Technical Information 142
114. Orthotics Adjustments 143
115. Orthotics Collection 144
116. Orthotics Repairs 145
117. Podiatry Equipment 146
118. Instrument Inventory 147
119. Instrument Sterilisation 148
120. Instrument Storage 149
121. SPC Stickers 150
122. Waste Management 151
123. Disposal Of Sharps 152
124. Greeting Your Patient 154
125. Collecting Patient History 155
126. Consultation Procedures 156
127. Explaining Clinical Procedures To Your Patient 157
128. Making Recommendations 158
129. Pre-Appointing 159
130. Medicare Billing 160
132. Emergency Appointments 161
133. Late Appointments 162
134. After Hours Appointments 163
135. Biomechanical Assessments & Other Equipment 164
136. Domiciliary Visits 165
137. Country Trips 166
138. Consulting Room 167
139. Consulting Room Supplies 168
140. Patient Records 169
141. Medical Consultants & General Practitioners 170
142. Security 171
143. Provider Numbers 172
144. Professional Development 173
145. Staff & Practice Management 174
146. Promotion Of The Practice 175
147. Association Memberships 176

Cheers

See attached for full doc

Attached Files

Policy & Procedures Manual.doc (354.5 KB, 151 views)

Most helpful. Have just bought a clinic with no written policy and procedure manual. Thank-you.

Hi RJP No prblems. If I can help with any other Practice Management issues please let me know.