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Selling goods in clinic

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  #1  
Old 18th May 2006, 06:47 AM
*sole_man* *sole_man* is offline
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Default Selling goods in clinic

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Hi, I have small surgery in a small town outside brighton (south coast england). I have started selling footcare goods recently and am finding that the gehwol creams and flexitol heel balm are quite popular. I wondered if anybody could suggest some goods that sell well. Thanks, James.
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  #2  
Old 18th May 2006, 01:35 PM
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Default Office dispensing

James

This is becoming a big deal in the USA. Get hold of some back issues of Podiatry Management and Podiatry Today - they regularly carry articles on what to sell (obviously in the USA context) and how to do it ethically etc.

Here is one from Podiatry Today:
Taking A Closer Look At In-Office Dispensing

CP
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Old 26th May 2006, 11:08 PM
Tim VS Tim VS is offline
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I'd add CCS heel balm to that. (Also known as Du'it. catchy eh!). V effective for heel fissures. Gel products are generally good sellers too.
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Old 26th May 2006, 11:51 PM
George Brandy George Brandy is offline
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Gel Hoppers from Baileys (Manchester UK). Am I allowed to promote a product and a company? They fly (or should I say hop) out of my practice.

For me they are well presented and well packaged. Can be wall mounted directly within patient vision!

GB
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Old 27th May 2006, 12:59 AM
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Quote:
Am I allowed to promote a product and a company?
No problemo, as long as its done for informational purposes.
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Old 3rd July 2006, 12:32 AM
Barbara Rennie Barbara Rennie is offline
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Hi James,
I used Gehwol for ages, then tried the "Akiliene" foot creams as the end foot rub. Now I have patients dropping in just to pick up their next fix in a tube. There's no basis to say why, but the 'burning nighttime feet' crowd love it as it seems to settle them. I have been selling lots.
Barb
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Old 1st December 2007, 02:36 PM
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Default Re: Selling goods in clinic

Chiropractic Economics has the full text of this article:
Does it make sense to carry products? Inventory basics can help you decide
Quote:
Should you carry inventory?

Carrying inventory has its pros and cons. On the plus side, carrying inventory:

• Ensures patients the use of products you recommend;
• Is convenient for your patients;
• Provides good customer service; and
• Increases your practice revenues.

As compelling as those arguments are, however, there are strong reasons not to carry inventory. If you do not carry inventory:

• Your business is simplified;
• You do not have to worry about inventory control;
• Your accounting is easier; and
• You do not have to acquire point-of-sale (POS) system capabilities.

The key is to find an appropriate level of inventory for the size of your practice. In a small practice, it may be better to utilize drop-ship programs from your suppliers. This means product is shipped directly to patients from the factory, potentially generating commissions for you or the practice.
Full article
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Old 27th December 2007, 01:19 PM
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Default Re: Selling goods in clinic

Dermatologists are also wrestling with this topic. Medscape has the full text of this article (free registration required):

The Dermatology Dispensing Debate
Z. D. Draelos,
Quote:
Abstract
The in-office dispensing of topical skin care products by dermatologists is a source of frequent debate. Guidelines for proper dispensing have been penned by various medical organizations, yet the controversy continues. With the increasing number of physician-dispensed lines available for sale, combined with mounting medical financial issues, the ongoing debate surrounding inoffice dispensing will continue.

Introduction
One of the hottest current debates in dermatology surrounds the premise that dispensing provides a valuable service to patients,[1-3] while opponents argue that dispensing is only a source of physician profit.[4,5] Most states do not allow the dispensing of prescription pharmaceuticals, which means only overthe-counter (OTC) skin care products can be directly sold to patients. This includes moisturizers, sunscreens, serums, toners, cleansers, vitamins, colored cosmetics, OTC acne formulations, hair care products, and nail adornments, to name a few. In short, anything sold in a mass market retailer, such as Wal-Mart© or Target, can be sold by a physician as long as that physician holds a business license and pays the appropriate sales tax. No one would argue that it is unethical for these products to be sold to consumers, but the situation may be different when it involves a doctor-patient relationship. Perhaps this issue deserves further consideration....
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  #9  
Old 20th January 2008, 03:41 AM
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Default Re: Selling goods in clinic

long handled shoe horns mate, older patients love them!!
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Old 20th January 2008, 05:25 AM
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Default Re: Selling goods in clinic

Quote:
Originally Posted by lcp View Post
long handled shoe horns mate, older patients love them!!
They're also handy for applying cream to feet if pt. can't bend easily.

Apply cream to back of shoe horn, apply to one foot, use one foot to rub cream into the other.

Aint rocket science but I find pts appreciate useful tips.

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  #11  
Old 21st January 2008, 05:28 PM
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Default Re: Selling goods in clinic

Silopads are also a great thing and even fleecy web squares. Patients always want to buy them from the Health Centre as you can't buy them in the chemist.

Basically any padding cut into squares so they can make pmps themselves. Orthoheels possibly??
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  #12  
Old 29th January 2008, 02:47 AM
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Default Re: Selling goods in clinic

Interesting thread - I've just put a display actually in the clinic - even with a retail pod background - I'm not into "selling". If asked where a product can be bought I say "your local chemist, or we sell it here". Wimp that I am!!
Must try the shoehorns!
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  #13  
Old 25th February 2008, 04:23 AM
Fiona Jill Fiona Jill is offline
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Default Re: Selling goods in clinic

Quote:
Originally Posted by *sole_man* View Post
Hi, I have small surgery in a small town outside brighton (south coast england). I have started selling footcare goods recently and am finding that the gehwol creams and flexitol heel balm are quite popular. I wondered if anybody could suggest some goods that sell well. Thanks, James.

I find that antifungals sell well ( e.g. lamisil) and CCS range of creams.
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  #14  
Old 2nd November 2009, 05:01 AM
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Default Re: Selling goods in clinic

Interesting post here. Have any of you been to the vet of late?? They have a full retail shop, with all the pet needs you can think of. Very often my local chemist won't carry all the toe and foot bits I require, and only have the basic few. I see it as convienent to have the products on offer. I also struggle with sale price, but am also aware that the pharmacist is not shy in charging a full 100% on all products.
By having the products, like the silicone and pre fab insoles, which I consider the right quality, then I save the patient going around looking for them and also dispense the right product at a fair price.
I know there is a swing for the physios to concentrate on "on selling". Hopefully this won't turn it into over selling. If clinically required/indicated and can be provided at time of consultation, then this is a value added benefit for the clinic.
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Old 2nd November 2009, 08:29 PM
Mark K Johnson DPM Mark K Johnson DPM is offline
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Default Re: Selling goods in clinic

Biofreeze gel, Amerigel. Traumeel, Zeel, Healthibetic Cream, Urea 40% cream; Powerstep insoles, EMSOLD insoles, Spenco cross trainers. Just my opinion after 24 years in practice.

Mark K Johnson D.P.M.
West Plains MO
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  #16  
Old 4th November 2009, 06:08 AM
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Default Re: Selling goods in clinic

Hi huys

Selling is something that I have never wanted to get into- but I wondered what the normal mark up would be on goods? I imagined 40 to 60 percent in my naivity but have come across an insole being sold for 1000%mark up and a diamond deb foot dresser for a 500% mark up. Is this ethical?

Cornmerchant
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  #17  
Old 4th November 2009, 06:50 AM
Ian Drakard Ian Drakard is offline
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Default Re: Selling goods in clinic

Do you mean mark-up or margin? if you mean margin then 40-60% is not naive, as that would be a typical retail margin (ie approx 100% mark-up). I am quite happy combining retail as part of a practice as I think selling items people need at a reasonable price is beneficial to everyone. From a business point of view a lot of people would be happy to pay a slight premium for the convenience of you stocking something. It is difficult to say at what point margins become unethical, but ethics aside at some point it just takes the p***, and may damage the perception of your practice.
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Old 4th November 2009, 10:27 AM
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Default Re: Selling goods in clinic

Hi Ian

To clarify- a pair of £20 orthoheel were sold to a patient for £200 and a diamond deb foot dresser for £17.00.

To me , that is taking the p***!

Cornmerchant
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Old 4th November 2009, 03:28 PM
Mark K Johnson DPM Mark K Johnson DPM is offline
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Default Re: Selling goods in clinic

Quote:
Originally Posted by cornmerchant View Post
Hi huys

Selling is something that I have never wanted to get into- but I wondered what the normal mark up would be on goods? I imagined 40 to 60 percent in my naivity but have come across an insole being sold for 1000%mark up and a diamond deb foot dresser for a 500% mark up. Is this ethical?

Cornmerchant
We generally double our cost as a charged price for the item, however, we try to be sensitive to the other retail and internet sources.
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  #20  
Old 5th November 2009, 02:43 AM
Ian Drakard Ian Drakard is offline
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Default Re: Selling goods in clinic

Quote:
Originally Posted by cornmerchant View Post
Hi Ian

To clarify- a pair of £20 orthoheel were sold to a patient for £200
Definitely taking the p*** and I would also say unethical.
I think the next time they go into a chemist and see a pair it doesn't reflect well on that practice or the profession when they realise they've been ripped off.

We are a profession that people place trust in, but I think there is a responsibility not to abuse that trust when it comes to retail, just as in any other area of practice
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  #21  
Old 5th November 2009, 03:52 AM
Wolves Cat Wolves Cat is offline
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Default Re: Selling goods in clinic

Udderly Smooth Extra care cream.
I've been using this product in my practice for a few months now and I'm impressed with it. Patients love it so I've started to sell it. I found out about it through a patient of mine going through chemotherapy. Oncology nurse had recommended it for his poor 'skinning and sore feet and hands'. I noted the improvement in his skin over the course of a few appointments and decided the cream was worth trying myself. Googled it and had some sample sent to me......I use it now as a replacement for my routine cream (ccs)
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