Live appointment booking cuts waiting times

Podiatry Arena Live appointment booking cuts waiting times

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Live appointment booking cuts waiting times

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5th December 2004, 05:44 PM

Admin

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Live appointment booking cuts waiting times

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Live appointment booking cuts waiting times
From E-Health Insider:

Quote:

The introduction of a live patient booking system has resulted in a dramatic reduction of waiting lists and missed appointments for specialist therapy care in Leicestershire, according to the software manufacturers.
Ethitec, makers of the Tiara 9 specialist administration, records and appointment-booking software, have claimed that introducing a live appointments system based in a call centre reduced waiting times by up to two-thirds. The system allows patients to choose where to book appointments in areas including physiotherapy, podiatry, dietetics, based on location and availability.

If another appointment is made or cancelled while the caller is on the phone, the change is immediately reflected on the telephonist's screen...

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6th December 2004, 01:47 AM

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Not sure I trust those IT claims, but of course the idea is sound, and booking appointments as near to the day has lways been a better idea than the old "ring us when you need another appointment" system which ACCO pushed.

Quote
"Tiara9 has given therapists a toolset they can work with to make the service improvements they have identified as necessary to the delivery of better patient care."

This is the kind of IT-speak which gives IT-Managers a bad name

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Regards,
David

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