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We routinely leave patients as open reviews. Often with a recommended call back time. Most people do not contact again (assuming things have improved???). The reviews are generally those experiencing problems or continued symptoms.
The above is used to reduce waiting times.
Patient feedback would prefer a follow up review slot booked from their initial contact. However; with clinical commitments and waiting lists it doesn't always allow us to fulfil this preference.
I have not come across any one doing telephone reviews for biomechanical assessment follow ups.