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Too many senior managers in the NHS are "disengaged" from clinicians and know too little about clinical processes, the leader of the NHS employers’ organisation said last week.
In her speech to the NHS Confederation’s annual conference in Birmingham, the chief executive, Gill Morgan, a former GP, said the gap between policy makers and clinicians was "enormous" and that far more communication and plain speaking were needed.
She criticised "technocratic management speak" from the government that left even chief officers in the NHS confused about the reasons for new policy.
"This makes it even harder to communicate the benefits to staff … The story should make as much sense to a patient and clinician in the consulting room as to those in Whitehall.
"If managers and boards find it hard to understand the complexities of change, is it any wonder that clinical staff are not engaged in the process?" she asked. ...